Refund policy

Each piece is handmade with care and some quirky and unique flaws. We do not accept returns or exchanges unless the item was damaged upon arrival. In the unfortunate event that an item is blemished during transport, please reach out to us at chibiiichibs@gmail.com with details of the product and we will work out the best solution for you! If the piece arrived shattered, we will issue a 100% refund and if the piece arrived chipped, we will issue a 50% refund. 

Please kindly note all purchases are final, and please read our Pottery Care Instruction to make sure your grumpy mug can last for as long as possible. :

Thank you! <3